What to do With Reviews – The Good & The Bad
In today’s blog we want to discuss the power of a good review and the power of a bad review, and how to deal with both. When operating a business, we tend to praise the good reviews and ignore the bad ones when we should be doing the exact opposite. Now, we are not saying to praise the bad reviews, but rather pay attention to them and use them to help your company become better.
This seems like the obvious thing to do but there are several companies who ignore the bad reviews and do not take into consideration what the customer is saying. Therefore, in this blog we are going to teach you how to decipher the bad reviews and use them to your advantage.
Always Check ALL Your Reviews
There are multiple different platforms where someone can leave a review for your company. Google, Facebook, Yelp, etc. It is important that you are checking every single platform frequently to make sure you are not missing a review.
Celebrate the Good and Work on The Bad
It is important that you let you employees know about a good review that someone has left about working with them. Not all good work needs to be monetarily compensated, often employees are perfectly happy with a simple “Good Job!” from a customer review. But with good comes the bad, you also must let your employees know when a customer was not satisfied with their or the companies service. This is when the company comes together and acknowledges what they did wrong, what could have been done better, and then plans on how to prevent this from happening again in the future.
A Few of Our Favorite Things
Amongst all the craziness we wanted to refer to some of our old blogs that contain different articles to read and one with our top leadership books. You may be finding that you have some extra time on your hands, and we are here to help you occupy it. The first blog listed below outlines our favorite business reads. There are two books from Simon Sinek and then another by Geoff Colvin. The second link will take you to our blog where we list some of our favorite articles. There is one TED Talk in the blog that we really enjoy. It is about being adaptable which is super important right now! Enjoy!
We Are Here to Help!
Our hearts go out to those individuals and communities affected by COVID-19. We wanted to let everyone know that Tee Jay Service Company is still committed to providing the best possible automatic door service to our customers. We are still performing full job duties and have individuals in the office to take your calls.
If anything changes, we will make sure to update this post.
Give Us A Call!
We believe it is important to recap the best ways to contact our company. In our industry there are multiple levels of importance that we evaluate every time we get a service call. Whether it be an emergency or a quick fix, our service managers are constantly evaluating the best way to meet all our customers’ needs in a timely fashion.
Therefore, we are going to discuss the best ways to contact the person you need to speak with here at Tee Jay Service.
By far the fastest way to talk with someone is by calling us at 630-406-1406. Please make it clear whether you are looking for a quote/estimate or looking to place a service call. Now you are probably thinking what the difference is between the two. Here is the difference. If there is an immediate problem with your door you need to place a service call. If you are looking to replace doors or are calling for a larger project, you need to talk with a salesperson for a quote. Either way you need to have your building address ready so our service administrator can put you in contact with the correct person.
If you do not have time to make a phone call, we have a contact us form on the homepage of our website that you fill out and it will be sent directly to us. However, keep in mind that there may be a one-two day delay in us responding to your request.
You can also contact us on Facebook via messenger or by posting on our page. The page is checked multiple times daily so we will see your message or post within a few hours. We will make sure to message you directly once we see the post so we can gather your contact information.
If you found this post helpful, please leave us a review of Google or Facebook!
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